Legal

Privacy Policy

Last updated: April 5, 2026

Overview

This Privacy Policy explains how NetSnap ("NetSnap", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes information when you use the NetSnap mobile application, related support channels, and related services.

NetSnap is built so that the core recording experience works locally on your device. We do not require account registration to use the app's core features.

For privacy questions or requests, contact:

• NetSnap Inc.
• Email: support@netsnap.app
• Privacy contact / encarregado: Eduardo Gomes — Founder

Scope

This Privacy Policy applies to NetSnap's app and support interactions. It does not apply to third-party services you choose to use through the app, such as Google Play billing, your device sharing targets, or other apps and services that receive clips you choose to share.

Information We Collect

1. Information you provide directly

We may receive information you choose to send us, including when you contact us for support, feedback, reimbursement questions, or legal/privacy requests. This may include your name, email address, the contents of your message, and any files or screenshots you decide to share with us.

2. Camera, microphone, media, and nearby-device permissions

NetSnap requests access to features on your device so the app can work:

• Camera and microphone access to record video and audio.
• Photo or media library access to save, view, manage, and share clips.
• On Android, Bluetooth, nearby Wi-Fi, and location-related permissions to support nearby discovery, pairing, and Multi-Angle capture.

The app is designed so that clips and most related media stay on your device by default. In Multi-Angle mode, clips and limited transfer metadata are exchanged directly between the paired devices at your direction.

Although Android may require location-related permissions for nearby connectivity, NetSnap does not use those permissions to build advertising profiles and does not intentionally use them to determine your precise location for marketing purposes.

3. Media you create in the app

The videos, audio, and related metadata you create with NetSnap may contain personal information, depending on what you record. As part of normal app operation, NetSnap does not routinely upload that media to our servers. Instead:

• Clips are stored locally on your device;
• In Multi-Angle mode, clips may be transferred directly to a paired device you choose;
• If you use your device's share tools, the selected destination receives the shared clip.

We do not use your clips for advertising, profiling, or biometric identification as part of normal app operation.

4. Subscription and transaction information

If you purchase NetSnap Pro on a supported Android build, payments are processed by Google Play, not by NetSnap directly. We may receive subscription-related information needed to unlock and manage paid features, such as:

• Product, offer, and base-plan identifiers;
• Purchase or entitlement status;
• Purchase state, restore status, and billing availability state.

We do not receive your full payment card number.

5. Product analytics information

If you grant analytics consent, NetSnap may collect limited product and diagnostics analytics, including:

• App version, build number, platform, locale, time zone, and environment;
• Pseudonymous installation and session identifiers;
• Screen views and feature interactions;
• Settings changes;
• Paywall, purchase outcome, and entitlement events;
• Clip save, share, open, and delete product events.

NetSnap is designed to avoid sending certain sensitive values in analytics payloads, including raw file paths, media URLs, purchase tokens, advertising identifiers, and similar identifiers.

If you decline analytics consent, analytics collection is disabled and queued analytics events are cleared from the app.

6. Information stored locally on your device

NetSnap stores certain information locally to operate the app, including:

• Settings and preferences;
• Language and theme settings;
• Analytics consent status;
• Local entitlement state for Pro access;
• Local clip indexes and Multi-Angle session workspace data;
• Temporary queued analytics events when analytics is enabled;
• Permission state used to manage device-permission flows.

7. Information we generally do not collect

NetSnap does not currently require you to create an account for normal use. We do not intentionally collect:

• Advertising identifiers for analytics or marketing;
• Routine cloud uploads of user-created video or audio;
• Biometric templates or biometric identifiers from your media;
• Your full payment card information.

How We Use Information

We use information to:

• Operate recording, saving, playback, editing, and sharing features;
• Enable Multi-Angle pairing, transfer, stitching, and storage cleanup features;
• Provide, restore, and manage NetSnap Pro subscriptions;
• Maintain app security, diagnose bugs, and investigate failures or misuse;
• Respond to support, reimbursement, legal, and privacy requests;
• Improve product performance and feature design when analytics consent has been given;
• Comply with legal obligations and enforce our agreements.

Legal Bases for Processing

If you are in the EEA, UK, or another jurisdiction that requires a legal basis, we generally rely on the following:

• Performance of a contract or steps at your request: to provide the app's core recording, saving, device-pairing, and subscription features.
• Consent: for optional analytics collection, and where applicable for certain optional permissions or processing choices.
• Legitimate interests: to secure the app, prevent misuse, troubleshoot issues, respond to support requests, and improve the service in a proportionate way.
• Legal obligation: to comply with tax, accounting, consumer-protection, law-enforcement, and similar legal requirements.

If you are in Brazil, these bases are also intended to align with the LGPD bases most relevant to NetSnap's operations, including consent, contract, legitimate interest, and legal or regulatory obligation, as applicable.

How We Share Information

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

We may disclose information in the following circumstances:

• Google Play and related billing providers, to process subscriptions, trials, renewals, cancellations, purchase restores, and related billing events.
• Google Cloud service providers, to ingest and store consented analytics and operate related backend infrastructure.
• Paired devices in Multi-Angle mode, when you direct the app to connect and transfer clips.
• Third-party services you choose, when you use your device's share sheet or other sharing tools.
• Professional advisers, transaction counterparties, or successors in connection with financing, merger, sale, or reorganization.
• Courts, regulators, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, or the service.

International Processing and Transfers

NetSnap and our service providers may process information in countries other than the one where you live. Our analytics infrastructure is currently configured in the United States.

If you are located in a jurisdiction with transfer restrictions, including the EEA, UK, Brazil, or Canada, we may rely on adequacy decisions, contractual safeguards, or other lawful transfer mechanisms where required.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law. In general:

• Clips and media you create remain on your device or in your device media library until you delete them.
• Multi-Angle raw source files are kept locally and, after a stitched clip is saved, are currently eligible for local cleanup after 7 or 14 days depending on your in-app storage setting.
• Local settings, consent records, and cached entitlement state remain on your device until you clear app data or uninstall the app. Media already saved to your device gallery may remain there until you delete it separately.
• Locally queued analytics events are designed to expire after up to 7 days if they are not sent.
• Support messages and attachments may be kept as long as needed to respond, resolve issues, document decisions, protect rights, and comply with law.
• Consented analytics records may be retained on our systems for product, operational, security, and reporting purposes for as long as reasonably necessary.

Your Choices and Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access, correction, deletion, portability, restriction, objection, appeal, or withdrawal of consent.

You can also:

• Grant, deny, or revoke app permissions in your device settings;
• Enable or disable analytics through the app experience made available in your version of NetSnap;
• Manage or cancel subscriptions through Google Play;
• Delete clips and local media from your device;
• Clear app data or uninstall the app.

To make a privacy request, email support@netsnap.app with enough detail for us to understand and respond to your request. Because NetSnap does not require accounts and is designed to minimize collection, we may need additional information to verify your request and locate any records we can reasonably associate with you. In some cases, data exists only on your device, and we may not be able to access it for you.

If we deny a privacy request, you may reply and ask us to review the decision again.

Region-Specific Disclosures

EEA and UK

If you are in the EEA or UK, you may have the right to lodge a complaint with your local supervisory authority. You may also have rights to object to certain processing, request erasure, request portability, and withdraw consent where processing is based on consent.

Brazil

If you are in Brazil, you may have rights under the LGPD, including confirmation of processing, access, correction, anonymization, blocking or deletion in some circumstances, portability, information about sharing, and information about consent. You may also file a complaint with the ANPD.

United States

U.S. privacy rights vary by state and often depend on whether a business meets specific statutory thresholds. Where a U.S. state privacy law applies to NetSnap, residents of that state may have rights such as access, deletion, correction, appeal, and the right to opt out of sale, sharing, or targeted advertising. NetSnap does not sell personal information and does not share personal information for cross-context behavioral advertising.

We also do not use or disclose sensitive personal information to infer characteristics about you.

Canada

If you are in Canada, you may request access to and correction of personal information we hold about you, and you may withdraw consent to certain processing, subject to legal or contractual restrictions. Cross-border processing may occur, including in the United States. You may contact the Office of the Privacy Commissioner of Canada or the relevant provincial regulator where applicable.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

NetSnap is not directed to children under 13. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information inappropriately, contact support@netsnap.app so we can review the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this document and take other steps where required by law.